Our customer is a large dental network in Germany, offering a full range of dental services — from preventive care to complex surgical treatments. While their clinics had a loyal customer base, the company wanted to modernize the patient experience, improve appointment management, and increase loyalty through digital channels.

Increase in returning patients due to loyalty rewards and reminders

Patients frequently faced difficulties booking appointments, tracking upcoming visits, and accessing their treatment history. The client also wanted to promote additional services, send targeted reminders, and offer loyalty rewards — but their existing website lacked mobile optimization and had limited engagement.

The client required a cross-platform mobile app that would:

• Allow easy appointment booking and rescheduling.
• Provide digital medical records and treatment history.
• Enable patients to receive automated reminders for upcoming visits.
• Offer in-app chat for communication with clinic staff.
• Integrate a loyalty program with points and rewards.
• Support targeted marketing campaigns based on patient preferences.

We developed a cross-platform mobile application using Xamarin for simultaneous deployment on iOS and Android, powered by a .NET Core backend for high performance and secure data handling. The system was hosted on Azure Cloud with encrypted patient data storage to ensure compliance with healthcare privacy regulations.

Patients can choose a clinic location, dentist, and time slot in real time

Access to dental history, X-rays, and prescribed treatment plans

Automated alerts for upcoming visits, checkups, and preventive care

Earn points for each visit, redeemable for discounts on future services

Secure messaging with clinic staff for quick questions and clarifications

Targeted promotions based on patient history and interests

The new mobile app not only improved operational efficiency but also positioned the dental network as a digital-first healthcare provider, driving both patient satisfaction and revenue growth.

Increase in online bookings, reducing call center workload

Reduction in no-shows thanks to timely automated reminders

Increase in returning patients due to loyalty rewards and reminders